99maya Privacy Policy – How We Handle Your Personal Data

When you register and use 99maya, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino member. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines, which are required during the registration process. We also collect financial information such as your preferred payment method details and transaction history in Philippine pesos, which is needed to process deposits and withdrawals securely. During identity verification, we may request a copy of a government-issued ID or other supporting documents to confirm your identity and age in compliance with applicable Philippine regulations. When you use the platform, we automatically collect technical data such as your device type, browser, IP address, and session activity logs to maintain platform security and improve your experience. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you submit. All data collection is carried out in accordance with applicable Philippine data privacy laws, and we only collect information that is necessary for the purposes described in this policy.

The personal data we collect from Filipino members is used exclusively for the purposes of operating and improving the 99maya platform and delivering the services you have signed up for. Your registration details are used to create and manage your account, verify your identity, and ensure that only eligible members aged 21 and above can access the platform in the Philippines. Financial data is used to process your deposits and withdrawals in Philippine pesos, detect and prevent fraudulent transactions, and comply with anti-money laundering obligations under Philippine law. Technical and session data is used to monitor platform security, investigate suspicious activity, and optimise the performance of the platform across mobile and desktop devices. We may use your contact details to send you important account notifications, security alerts, and responses to your support enquiries — we do not use your data for unsolicited marketing without your consent. Aggregated and anonymised usage data may be used internally to analyse platform trends and improve the overall member experience. We do not use your personal data for any purpose that is incompatible with the purposes stated in this Privacy Policy.

99maya does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors that handle PHP transactions, identity verification partners, and technology infrastructure providers — all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally obligated to do so. If 99maya undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your personal data with third-party advertisers or data brokers. Any third party that receives your data on our behalf is permitted to use it only for the specific purpose for which it was shared and must handle it in accordance with applicable Philippine data privacy standards. You will be notified of any material changes to our data-sharing practices through an update to this Privacy Policy.

99maya implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and financial information remain protected during every session. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific job functions, and all staff are trained on data privacy obligations under Philippine law. We conduct regular security assessments and monitoring to identify and address potential vulnerabilities in our systems before they can be exploited. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority in accordance with our legal obligations and within the timeframes required by law. While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security, and members are encouraged to use strong, unique passwords and to keep their login credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately at [email protected] so that we can take prompt action to protect your account.

As a Filipino member of 99maya, you have specific rights over your personal data under applicable Philippine data privacy legislation, including the Data Privacy Act of 2012. You have the right to be informed about how your personal data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team at [email protected]. You also have the right to request the correction of any inaccurate or incomplete personal data associated with your account, and we will process such requests promptly. In certain circumstances, you may have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records under Philippine law. You have the right to object to the processing of your personal data for purposes beyond those described in this policy, and to withdraw any consent you have previously given. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data rights requests within the timeframes required by applicable law.

99maya uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a smooth, personalised experience on your mobile or desktop device. Essential cookies are necessary for core platform functions such as keeping you logged in during your session and remembering your preferences, and these cannot be disabled without affecting your ability to use the platform. We also use functional cookies to remember settings you have chosen, such as your preferred language or display options, so that you do not need to re-enter them each time you visit. Performance cookies help us understand how Filipino members interact with the platform by collecting anonymised data about page visits and navigation patterns, which we use to improve the overall user experience. We do not use cookies to serve third-party advertising or to track your activity across other websites. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain features of the platform. By continuing to use 99maya after being informed of our cookie practices, you consent to the use of cookies as described in this section.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99maya handles your personal data, you are welcome to contact our support team directly by email at [email protected]. We aim to acknowledge all privacy-related enquiries promptly and to provide a substantive response within the timeframes required under applicable Philippine data privacy law. When submitting a data rights request, please include your registered account details and a clear description of your request so that we can process it efficiently and accurately. For general questions about your account, payments, or platform features, the FAQ page provides detailed guidance covering a wide range of topics relevant to Filipino members. This Privacy Policy was last reviewed in 2025 and applies to all members using the 99maya platform in the Philippines. We reserve the right to update this policy at any time, and the revised version will be published on this page with an updated review date. We encourage all members to check this page periodically to stay informed of any changes to our privacy practices.