These Terms and Conditions govern your use of the 99maya platform. By registering an account or accessing any feature on 99maya, you confirm that you have read, understood, and agreed to all the rules set out below. Please read this page carefully before using the platform.
By accessing or using the 99maya platform in any capacity — including browsing, registering an account, placing bets, or participating in any game — you agree to be bound by these Terms and Conditions in full. These terms form a legally binding agreement between you and 99maya. If you do not agree with any part of these terms, you must not use the platform. Continued use of 99maya after any update to these terms constitutes your acceptance of the revised version. It is your responsibility to review this page periodically to stay informed of any changes.
To register and use 99maya, you must be at least 21 years of age, as required under applicable Philippine regulations governing online entertainment and betting platforms. You must be a resident of or physically located in a jurisdiction where accessing online betting and casino-style entertainment is permitted under local law. By creating an account, you confirm that you meet all eligibility requirements and that the information you provide during registration is accurate and complete. 99maya reserves the right to request identity verification documents at any time to confirm eligibility. Accounts found to be registered by ineligible individuals will be suspended and any associated balances may be forfeited in accordance with applicable rules.
Each Filipino member is permitted to hold only one registered account on 99maya. Creating duplicate or multiple accounts is strictly prohibited and may result in the permanent suspension of all associated accounts without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. Any activity that occurs under your account is your responsibility, whether or not you authorised that activity. If you suspect that your account has been accessed without your permission, you must notify 99maya support immediately by sending an email to the address listed in the Contact section of this page. 99maya reserves the right to suspend any account pending investigation if unusual or suspicious activity is detected. Accounts that remain inactive for an extended period may be subject to dormancy procedures as outlined in the platform's operational policies.
All bets and game sessions on 99maya are subject to the specific rules applicable to each market or game type, which are displayed within the relevant section of the platform. Once a bet has been confirmed and accepted by the platform, it cannot be cancelled or amended by the member. All betting markets and game outcomes are determined by the rules governing each event or game format, and 99maya's decision on the settlement of any bet or game result is final. Members are responsible for ensuring they understand the rules of any market or game before participating. 99maya reserves the right to void any bet that was placed in error, placed on a suspended market, or placed in circumstances that constitute a breach of these terms. Winnings from settled bets will be credited to your account balance in Philippine pesos and are available for withdrawal subject to the conditions outlined in Section 5. The platform may impose maximum bet limits or stake restrictions on individual accounts or markets at its discretion.
All deposits and withdrawals on 99maya are processed exclusively in Philippine pesos (PHP) through supported local payment channels. Members are required to use payment methods that are registered in their own name — third-party deposits and withdrawals are not permitted under any circumstances. Withdrawal requests are subject to identity verification, and 99maya may request supporting documents before processing any cash-out. Processing times for withdrawals vary depending on the payment channel selected, and the platform will make reasonable efforts to process approved requests within the timeframes stated on the Withdrawal page. 99maya reserves the right to delay or withhold a withdrawal if there is a reasonable suspicion of fraudulent activity, a breach of these terms, or a pending verification requirement. Deposits that have not been wagered in accordance with any applicable activity requirements may be subject to review before withdrawal is approved. Members are encouraged to review the full withdrawal process on the dedicated Withdrawal page before submitting a cash-out request.
99maya is committed to promoting responsible gaming practices among all Filipino members. The platform provides tools and resources to help members manage their gaming activity in a healthy and balanced way, including access to information on setting personal limits and recognising signs of problematic play. Members who feel that their gaming behaviour is becoming harmful are encouraged to make use of the support resources available on the Responsible Gaming page. 99maya complies with applicable Philippine regulations relating to the protection of players, including age verification requirements and the provision of self-exclusion options. Any member who wishes to restrict or suspend their account for responsible gaming reasons may contact support using the email address provided in Section 10. The platform takes its duty of care to Filipino members seriously and will act promptly on any responsible gaming request received. Responsible gaming is a shared responsibility between the platform and its members, and 99maya encourages all players to engage with the available tools proactively.
Members must not engage in any activity that is fraudulent, abusive, or harmful to the integrity of the 99maya platform or to other members. The following conduct is strictly prohibited and may result in immediate account suspension and forfeiture of balances: using automated software, bots, or scripts to interact with the platform; colluding with other members to manipulate bet outcomes or game results; exploiting technical errors or system vulnerabilities for financial gain; providing false or misleading information during registration or verification; and attempting to launder funds through the platform. 99maya monitors account activity continuously and reserves the right to investigate any account suspected of prohibited conduct without prior notice. Members found to have engaged in prohibited conduct will have their accounts permanently closed and may be reported to relevant Philippine authorities where required by law. Any winnings derived from prohibited conduct will be voided and the associated funds will not be paid out under any circumstances.
99maya provides its platform on an "as available" basis and does not guarantee uninterrupted or error-free access to any feature at all times. To the fullest extent permitted under applicable Philippine law, 99maya shall not be liable for any loss of funds, loss of data, or other damages arising from platform downtime, technical errors, or circumstances beyond the platform's reasonable control. Members access and use the platform at their own risk, and it is each member's responsibility to ensure that their device and internet connection are suitable for accessing online entertainment services. 99maya shall not be liable for any losses incurred as a result of a member's failure to comply with these Terms and Conditions. Nothing in this section limits 99maya's liability for fraud, wilful misconduct, or any liability that cannot be excluded under Philippine law. Members with concerns about a specific transaction or outcome are encouraged to contact support as described in Section 10 before pursuing any formal dispute process.
99maya reserves the right to update or amend these Terms and Conditions at any time, with or without prior notice to members. When material changes are made, the platform will make reasonable efforts to communicate the update through the website or via registered member contact details. The date of the most recent revision will be reflected at the bottom of this page. Continued use of the platform following any update constitutes acceptance of the revised terms. Members who do not agree with a revised version of the terms should cease using the platform and may request account closure by contacting support. It is each member's responsibility to check this page regularly to remain informed of the current terms governing their use of 99maya. Historical versions of these terms are not retained for public access, so members are encouraged to save or print a copy of the current version for their own records.
If you have any questions about these Terms and Conditions, or if you need assistance with your 99maya account, you can reach the support team by email at [email protected]. The support team is available to assist Filipino members with account queries, payment concerns, responsible gaming requests, and general platform questions. For answers to the most common questions, the FAQ page provides detailed guidance in Philippine English covering a wide range of topics relevant to members across the Philippines. If you wish to raise a formal complaint, please include your registered account details and a clear description of the issue in your email so that the support team can respond efficiently. 99maya aims to acknowledge all support enquiries within a reasonable timeframe and to resolve complaints fairly and transparently. These Terms and Conditions were last reviewed in 2025 and apply to all members using the 99maya platform in the Philippines.
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